Stephanie Young

Great service

isabella orrantia

Locked my keys in my car outside my work building, so I gave them a call at 6:40pm. They said they would be at my location in 10 minutes. Surprisingly at 6:49pm I get a call from the dispatcher saying he’s outside. Very punctual! I was impressed. From here everything went downhill. As their cost to get the keys is $75 I was going to pay with card (which I’ve done before). When I said “I’m paying with card” the dispatcher said “I’m only accepting cash or check right now”. I did not have that amount at the moment, so I told him that they should have mentioned that when I called. Therefore I was going to call another locksmith that was accepting card. He then started saying “no, well now you have to pay me” even tho he hasn’t done anything just yet and didn’t alert me of the card situation on the phone. He insisted on me paying him and even followed me back inside the store. One of my coworkers had to take the time to take me to the atm. When I approached him he handed me my keys. HE HAD UNLOCKED MY CAR WITHOUT ME THERE! SO SKETCHY! I handed him $80. To which he replied “You dont have change?” Rolled his eyes and said “of course you don’t” He then made me go get the change because he did not have any. And when I came back he simple said “Yeah, sorry if it was an inconvenience”. Seriously the worst costumer service I’ve encountered in a while.